Changes And Cancellations :
-Is it possible to change my delivery address ?
However, please note that once shipped, your order cannot be changed.
-How to cancel my order?
For this, please contact us. You can cancel your order within 24 hours after placing it.
Also, we cannot control external events that are not within our jurisdiction such as demonstrations, strikes and problems related to the transport of goods which can delay deliveries for a long time.
We compensate for these exceptionally long delivery times by offering you quality products.
It may be a mistake on our part. Do not hesitate to contact us at the following email address: firstname.lastname@example.org
-I have not yet received my product, what should I do?
If the above delivery times have been exceeded, please contact our customer service who will find a solution to your problem as soon as possible.
Regarding complaints and requests due to long delivery times and sent before these deadlines are exceeded, customer service agrees the right not to respond to them before the indicative deadline has elapsed.
-Where are your items shipped from?
Orders are shipped from our offices in France.
-I made a mistake in my address / my name and my order could not be delivered. How to proceed ?
If the address or name provided during your purchase is not correct and has not been reported before shipment of the order, CotonHouse cannot be held responsible.
In the event that the order is returned to us: We can reship the products to you upon payment of the transport costs associated with the reshipment.
In the event that the order is not returned to us: It will be necessary to reorder via our website. No reimbursement can be considered.
Product quality :
-The product does not conform to the photo what to do?
Our products are made with quality materials, they may have color or size irregularities. This is normal and you can always return the product if you do not like it and get a refund after we have received it.